At Highpoint Allied Health, we believe that safe, ethical, and transparent practices are the foundation of every service we provide. Whether you are accessing support through the NDIS, Medicare, Private Health, Workers’ Compensation, DVA, EAP, or privately, our commitment to safety and quality remains the same.
We protect your personal information in line with Australian privacy and health records laws. Records are stored securely, accessed only when necessary, and retained for the required period before being disposed of safely.
Your journey is always guided by informed consent. We explain the supports you’re accessing, the limits of confidentiality, and your rights to choice, dignity, and cultural safety. You can withdraw consent at any time.
Your feedback helps us improve. Complaints are taken seriously, acknowledged within 5 business days, and resolved fairly. If you’re not satisfied, we provide external escalation options.
All supports are evidence-based, and our team participates in ongoing training and supervision. We maintain procedures for risk, incidents, and emergencies to safeguard both clients and staff.
We provide clear information about fees, rebates, and cancellation rules across all funding schemes. Everything is transparent and explained at intake so you know what to expect.
We are committed to equitable, neuro-affirming and trauma-informed care. We welcome people of all backgrounds, faiths, genders, and identities, and provide reasonable adjustments where needed.
We have zero tolerance for abuse, neglect, or exploitation. Staff hold the necessary clearances, and we follow child-safe standards and mandatory reporting obligations.
We uphold professional boundaries and manage conflicts of interest openly. Gifts and benefits are recorded in line with our ethical guidelines.
Telehealth services are delivered on secure platforms with encryption and identity checks. We make sure your privacy is protected during online care.
We review our policies annually, track outcomes, and act on feedback to make sure our services remain safe, effective, and client focused.
👉 For detailed policies, please contact our team. We’re happy to provide the full manuals covering clinical governance, incident management, complaints, child safety, IT security, and more.
Copyright © 2025 Highpoint Allied Health — All Rights Reserved.
We stand on a foundation of integrity, courage, and respect, guided by Proverbs 27:17:
"As iron sharpens iron, so one person sharpens another."
We walk alongside people at every stage of their journey — supporting them to face challenges in their own way and move toward their highest potential.
🖤💛❤️ Acknowledgement of Country
Highpoint Allied Health acknowledges the Traditional Custodians of the lands on which we live and work. We pay our deepest respects to Elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples.
📞 Contact Our Team
We’re here to help you take the next step. Reach us on 1300 137 560 or email admin@hipah.com.au to connect with our team today.
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